I transferred Citi ThankYou points to the wrong account… and how it got resolved!

Well early last month I decided to transfer some Citi ThankYou points to my wife’s Hilton account.  I know some of you more experienced points guru’s may be thinking that’s a terrible points maneuver.  However Citi is running a transfer bonus of double Hilton points per ThankYou point. So 1 ThankYou point  equals 2 Hilton points.  I know it still is not the absolute best value but i didn’t care and always need more hotel points than airline miles.

I decided to transfer my ThankYou points to my wife’s ThankYou account to pool our points.  I then wanted to transfer around 106,000 ThankYou points from my wife’s account to her Hilton account.  My wife had more Hilton points in her account than me and with this points transfer we would have enough for a top tier hotel using the 5th night free promo Hilton offers.

So…. I transferred the 106,000 ThankYou points to MY Hilton account instead of my wife’s Hilton account!! Uh Oh!!! My account was well short of the required points needed.  I didn’t even realize it until I was on the phone trying to book our hotel stay out of my wife’s account and the Hilton rep I was speaking to said that she doesn’t have enough points.  I said that I just transferred them and that’s impossible!  She said, “did you transfer them to your account maybe?”  I instantly had that sinking feeling in my stomach!  Sure enough the 212,000 Hilton points went to my account.  Just a boneheaded mistake by me as I looked at the wrong Hilton account number when doing the ThankYou points transfer!!

I asked the Hilton rep is there anything she can do to help me as I just made a simple and honest mistake.  She transferred me to a different customer care line.  That rep thought that I wanted to transfer my wife’s points to my account and wanted to charge me $25 per 10,000 Hilton points!!! That’s what they charge to move points to a different account.  I explained I didn’t want to pay and that I made a mistake when transferring my Citi ThankYou points.  She placed me on hold to speak with a supervisor for about 5 minutes and came back and advised me that they could not move the points without charging me a fee.  Well $25 per 10,000 points for 200,000 points would be a lot of money and I wasn’t going to pay it.

My next move was to call Citi so I found a number on ThankYou.com and spoke to a rep there and explained I moved my ThankYou points to the wrong Hilton account. I explained that I entered the correct name (my wife’s name) on the Hilton account but the wrong number.  She advised if the names did not match the names on the account number the transfer would be voided but it could take 10-15 business days!  I chuckled to myself as I didn’t believe her.  The points were already in another person’s Hilton account but some how they were going to auto reverse the transaction.  I said OK and hung up.

Not satisfied with either Citi or Hilton at that point I decided to tweet about it!

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My tweet

Shortly after my tweet I got Continue reading