Review: Westin Palace Madrid

Iberia Business Class Chicago (ORD) to Madrid (MAD) A340-600
Westin Palace Madrid
Around Madrid
Dining in Madrid
Hotel Arts Barcelona (A Ritz-Carlton hotel)
Enoteca Paco Perez (Two- Michelin Star Restaurant)
Around Barcelona
Park Hyatt Mallorca
Around Mallorca
Rafa Nadal Academy and museum
Dining in Mallorca
Iberia Business Class Lounge Madrid (International terminal satellite lounge)
Iberia Business Class Madrid (MAD) to Chicago (ORD) A340-600


Westin Palace Madrid

Westin Palace Madrid
Westin Palace Madrid exterior

The Westin Palace Madrid was our accommodation of choice for our three nights in Madrid. We were greeted by a bellman and doorman upon arrival in our Blacklane Mercedes-Benz van. The ride from the Madrid airport is only about eight miles or about 20 minutes depending on traffic.  Our bags were gathered and we were welcomed in to the reception desk.

The Westin Palace Madrid entrance

Upon first appearances the hotel felt elegant, grand, and a bit antique (in a good way). The hotel is over 100 years old and has 470 rooms and 51 suites.

Westin Palace Madrid foyer

Westin Palace Madrid
Westin Palace Madrid from the street

Once in the lobby, to the left is the check-in desk and to the right is the concierge desk. We arrived around 9am so we were hoping that a room would be available for us since official check-in isn’t until 3pm.

Westin Palace Madrid lobby

Westin Palace Madrid lobby

The friendly front desk agent was pleasant and spoke excellent english.  He informed us that he did have a room ready for us. We were in need of a nap after our flight so that was welcome news for us.

Westin Palace Madrid front desk

We had booked an Executive room and were assigned a room on the 6th floor, which is the “SPG member” floor. My wife is a SPG Gold member and we put the reservation in her name however we were not upgraded at all.

Westin Palace Madrid elevator lobby

As the case in many older European hotels the elevators were quite small.  The elevator waiting areas were quite nice with purple furniture in a style fitting of the the hotels architecture.

Westin Palace Madrid elevator waiting area

Westin Palace Madrid hallway

Our room was a 2-3 minute walk from the elevators. We were assigned room 636.  Once inside the room there is a hallway leading into the bedroom area. Off to the right is the bathroom.

Westin Palace Madrid room entrance

The room was clean and attractive with nice crown moulding and subdued color scheme. The windows let in a good bit of natural light.

Westin Palace Madrid Executive room

The bed was Westin’s trademark Heavenly Bed which was indeed comfy.  Flanking the bed was a nightstand with lamps on each side.  There were also USB plugins on each side of the bed which was nice for charging our phones.

Westin Palace Madrid Executive room

Westin Palace Madrid Executive room

Westin Palace Madrid sitting area

There was a table/desk in the corner and table and chair in front of the window.  Across from the bed was of course a TV set on a stand. The wifi was complimentary and fast.

Westin Palace Madrid room

Westin Palace Madrid  snacks

mini bar

The bathroom was nice however didn’t have the separate tub and shower area’s that I equate with a luxury hotel room.

Westin Palace Madrid bathroom

The shower was nice however with good temperature and water pressure. Westin’s bath amenities have personally never impressed me but they were fine.

Westin Palace Madrid bathroom

Dual vanities were appreciated in the morning when we wanted to get ready.

Westin Palace Madrid bathroom

Westin Palace Madrid bathroom

The Westin Palace Madrid bathroom

Off of the bathroom was the water closet separated by a frosted glass door with The Westing Palace Madrid logo on it.  Once inside was the toilet and and bidet directly across.  There was also a nice piece of art on the wall that I liked personally.

Water closet door




The Westin Palace Madrid floor plan


Fitness Center

There was a fitness center on the 6th floor as well.  I stopped into visit however was too lazy to actually workout during our stay.  There was a reception desk upon entrance.  I am not sure if there were some spa rooms near this room or what as the reception area wasn’t staffed.

fitness center entrance

Just down the hall and past some bathrooms was the fitness center which had a decent amount of cardio equipment.

Westin Palace Madrid fitness center

There was also a small free weights area and some resistance machines too.

Westin Palace Madrid fitness center

Westin Palace Madrid fitness center

Fitness Center

A neat little area is just off the fitness center was a an outdoor patio.  Maybe a nice place to have a wine or a cigar (if allowed).

Westin Palace Madrid outdoor balcony area

Food and Beverage

Since we had a free dinner or lunch included as part of our room rate we decided to eat dinner at the hotel for the first night in Madrid. The hotel has a beautiful rotunda area with amazing stained glass letting in some nice light.

LaRotunda at Westin Palace Madrid

Westin Palace Madrid dining atrium

We were one of the first to be seated for dinner. There were plenty people just having drinks and tapas in the area as well.  Our complimentary dinner included an appetizer, main, and dessert for two.

LaRotunda menu

LaRotunda menu

LaRotunda menu

LaRotunda dessert menu

The food was really good!  The bourbon Old Fashioned I had was outstanding. I actually had a few more Old Fashioned’s during our stay.

Petite fours

Bread rolls

Being my first night in Spain I had to try the Iberian ham for the appetizer.  My wife had the foie gras which she loved.

Assortment of cured Iberia ham

Iberia ham

Old fashioned

Beef tenderloin and foie gras

Foie gras appetizer

For our entree’s I went with the chicken which was excellent.  My wife had a really nice beef tenderloin and our son liked his chicken tenders.

Chicken tenders for our son

Poultry Supreme

Dinner at LaRotunda

Since dessert was included we had to spoil ourselves.  I had the apple pastry, my wife had the ice cream and fruit.

Apple Pastry in two textures

Ice cream and fruit

After dessert chocolate

An overall excellent meal in a nice setting!  Service was really good too. We were charged for our drinks and our kids meal.

Breakfast was included in our rate so we stopped down to eat every morning. The hotel has a decent sized buffet with an omelet station.  I thought it odd there was no menu or made to order menu items.  I did ask specifically is there a menu for breakfast and the server said they can make whatever you like.

Our son loves the waffles

Generally my son had some waffles and eggs and some yogurt for breakfast.

The Westin Palace Madrid buffet

The Westin Palace Madrid buffet


The Westin Palace Madrid buffet



I typically had some scrambled eggs and or/quiche with some chorizo. They did have a mimosa station which was nice.

Buffet breakfast

My wife stuck with made to order omelets.


Overall breakfast was fine. Not one of my favorite places for breakfast but if its included in my room then it makes sense to get some nutrients in the morning before touring the city.

hallway to lobby

Westin Palace Madrid
The Westin Palace Madrid sidewalk marker signaling its over 100 yrs old

I do want to mention how much we enjoyed the location of the property as it was very close to El Retiro Park and a few of the major museums.  Everything was walkable pretty much from our hotel.  Plaza Mayor for example was a 13 minute walk. The only time we needed a taxi was when we went to the train station as we had our bags with us but even the train station is really close to this hotel. Even our flamenco dinner was only a 20 minute walk from the hotel but we elected to take a taxi but we could have walked.

Overall I really like the Westin Palace Madrid.  Good location, good service, fair price, really good cocktails and good food.

PointsPinnacle Breakdown

No points were used for this stay. We paid 357€/night including taxes/surcharges all in (June 2018) through our Virtuoso travel agent which also came with complimentary breakfast and one lunch or dinner.  A hotel room can be redeemed using your (Starwood) Marriott points.  At the time of this writing the redemption rate is 20,000 Starwood points (60,000 Marriott points) or cash and points option of 10,000 points and $180.  Cash rates for this property can be found here.

Thanks for reading and let me know if you have any questions!

-Points Pinnacle


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