Trip Report: Chicago (part 3) Waldorf Astoria Chicago


Introduction: Post Valentine’s Day getaway
Amtrak Hiawatha Milwaukee Intermodal Station to Chicago Union Station
Waldorf Astoria Chicago

Waldorf Astoria Chicago

Our cab dropped us off at the entrance of the Waldorf Astoria Chicago and we were greeted promptly by their doorman.  I was asked if we needed any assistance with our bags however we were only traveling with one carryon thus no assistance was required.  The door was opened for us and we were directed to the front desk. Once inside you are greeted by the absolutley stunning lobby.  An amazingly high ceiling with beautiful chandelier and two of the most unique statues staring at guests as they enter. They appear to be greek-like, wax heads and are most interesting!

Front desk at the Waldorf Astoria Chicago

Front desk at the Waldorf Astoria Chicago

There were two guests checking out when we arrived so we had a short wait to check-in.  We were greeted and handled by a great check-in agent named Martin.  He confirmed our details and I asked politely if there is a possibility of a an upgraded room.  He mentioned that I was confirmed for a handicap accessible room but mentioned I am a Hilton gold member and he would see what he could do for us.  I also added our first stay here a few years ago was lovely as we had a suite we adored.  He was able to confirm us up to a Waldorf Suite which was most appreciated!  Martin did mention our suite wasn’t quite ready but should be within 1-2 hours.  He confirmed my phone number and said he could call us back when the room was ready for us. I mentioned my wife and I would be having lunch at the property at Balsan so we should be close by.  Martin said he would be happy to deliver the room key to us at Balsan (which is located on the 2nd floor) and our bags would be waiting in our room as well.  An impeccable check-in experience provided by Martin.

Concierge desk at the Waldorf Astoria Chicago

Lobby lounge area at the Waldorf Astoria Chicago

Waldorf Astoria Chicago lobby art

Waldorf Astoria Chicago lobby


We took the elevators up to Balsan and were seated promptly.  When we initially arrived the venue was about 50% full.  We were quite excited to eat here as when we initially had lunch at Balsan in 2010 (the hotel was then named the Elysian) it was one of the most memorable lunch experiences we ever had.  Balsan is a charming and inviting atmosphere for diners and is a bit intimate as well.  Our server was polite and prompt and was happy to make recommendations.

Balsan seating at the Waldorf Astoria Chicago

Wine menu (forgive the shadow)

Cocktail menu

For drinks my wife started with a virgin Bloody Mary and I tried Hemingway punch. Later I moved to the Thienot Rose’ which was quite good.  And I finally switched up my selection to the quite crisp Thienot Brut which I also found good.  The bar has quite the selection of cocktails which were quite tempting as well.



Virgin Bloody Mary

Hemingway Punch

We chose to split the taste flambé which was an excellent selection! Very good dish and we would both recommend it.

Tarte flambé

Tarte Flambé

Thienot Rose’ Champagne

I had the breakfast sandwich for my primary meal served with potatoes. I found the dish quite satisfying but not as memorable as my lunch a few years ago. My wife went with the french dip which she enjoyed and shared a bit with me and I agreed it was a very tasty choice. I wish I had chosen the french dip instead.

Breakfast sandwich

The French Dip

Thienot Brut Champagne

Midway through our lunch Martin dropped by our table to hand deliver our room key and let us know that our suite was indeed ready for us at our leisure.  He wished us a good afternoon, and hoped we were enjoying our lunch before bidding us farewell and leaving the keys with me.

Balsan bar

Balsan seating

In summary Balsan is quite a enjoyable destination amongst many, many food and cocktail choices in the Chicagoland area.  If you are in the area I would recommend it and be confident you will have an enjoyable dining experience.

Waldorf Astoria Chicago hallway

Waldorf Astoria Chicago also has Bernard’s Bar which was closed during our visit on Sunday and we never made it around to Bernard’s the following day but hear it is a quite happening place afterwork during the week.

Entrance to Bernards bar

Concierge desk from above

Lobby from above

After lunch we made our way up to our suite on the 16th floor. I even liked the chandelier type lighting that runs through the hallway, very elegant and classy in my eyes. 

Waldorf Astoria Chicago 16th floor hallway 

Waldorf King Suite

Our suite (room 1601) was top notch as we were expecting!  The room is situated all the way wrapped around at the end of the hallway.  Perhaps the aesthetics of the property sit so well with us because it is exactly my wife and I’s type of style-white moulding with neutral grey tones and very luxurious marble touches with dark wood compliments.

Room 1601 entrance

Waldorf Astoria Chicago floor plan

As you enter the room you are greeted with some wall art and then over through the hallway is the wet bar area. A very large and well equipped wet bar area is the perfect place to mix a cocktail.

Foyer entrance art

Waldorf Astoria Waldorf King Suite wet bar

Waldorf Astoria Chicago Waldorf King Suite wet bar

Mirroring the wet bar is a large closet stocked with additional pillow options and an umbrella.

Entrance closet and hallway

Waldorf Astoria Chicago closet

The private bar (minbar) had a good, solid selection of snacks and beverages.  Most everyone would enjoy the selection.

Mini bar


Private bar menu

As you enter the room you are first to run into the living room or parlor as they call it.  What a nice space! Flat screen set into the wall which is right above the gas fireplace.  Yes! A gas fireplace in your room that can be flicked on with a switch and immediately feel the heat and warmth surround us.  There is also a couch with coffee table and and  two additional chairs flanking the fireplace.  Another wonderful feature of our suite was the outdoor terrace with views of downtown Chicago. Sadly it was quite cold and snowy during our visit so we didn’t venture outside to use the terrace.

Waldorf Astoria Waldorf Suite living room

Waldorf Astoria Chicago Waldorf Suite living room

Waldorf Astoria Chicago Waldorf Suite living room

Waldorf Suite living area couch

Through the parlor is the entrance to the bedroom area.  The room has almost floor to ceiling windows letting lots of natural light into the room.  The room is quite classy and sleek.  It also comes with top notch audio equipment as the room was equipped  with a Bowers & Wilkins Zeppelin iPod/iPhone dock which has superb sound quality and can fill up a bedroom with audiophile quality.

Waldorf Astoria Chicago Waldorf suite bedroom

Our bed was extremely comfortable and the pillows were perfect.  A very relaxing and plush bed.   The room also has a nice chaise lounge placed in front of the windows in case you wanted to chill out and look at the views of downtown Chicago.

Waldorf Astoria Chicago Waldorf suite bedroom

Bowers and Wilkins Zeppelin speaker system

View from our Waldorf Suite

Waldorf Astoria Chicago Waldorf Suite bedroom

The bedroom and the parlor are a generous size and that trend continues with the bathrooms at the Waldorf Astoria Chicago.

Waldorf Astoria Chicago Waldorf Suite bedroom

Leading from the bedroom to the bathroom is a hallway with full length mirror and a large built in wardrobe and drawers.  Very sleek with dark wood and marble. You would be hard pressed to run out of storage space in the Waldorf Suite as the closet is large and the bedroom also has a dresser with many drawers.  Even the longest of stays will fit all of your belongings at the Waldorf Astoria Chicago.

Hallway and closet leading to the bathroom and full length mirror

Waldorf Astoria Chicago closet area

Waldorf Astoria Chicago Waldorf Suite wardrobe and drawers

Perhaps the highlight of the room is the super luxe bathroom!  Dual vanities and separate shower and tub are mandatory at a luxury hotel and the Waldorf checks those boxes obviously.  Along with heaping slabs of beautifully detailed marble tile.

Waldorf Astoria Chicago bathroom

One of the mirrors also houses a built in TV which came in handy while soaking in the large tub.  I had plenty of room in the tub at 6ft+ and it was very comfortable.

TV built into the mirror

A nice detail is the water closet is separated a frosted glass door thus not having to see the actual toilet unless needed.  The shower follows the same treatment directly next to the water closet.  The bathroom floor has a neat marble tile mosaic in the center and those are the decor details that propel this property from good to great.

Waldorf Astoria Chicago Waldorf Suite bathroom

Waldorf Astoria Chicago bathroom

Waldorf Astoria Chicago bathroom

Waldorf Astoria Chicago water closet

Water pressure is good and the Waldorf Astoria Chicago provides high end bath amenities by Salvatore Ferragamo.  One negative would be that the shower doesn’t offer a rainfall water showerhead. The shower is dripping in long marble subway tile which suites my style personally.  The bathroom is super spacious and two people getting ready at the same time should be fluid and unbothered by the other.   The room in total appears to be roughly 800+ square feet which is spacious!

Waldorf Astoria Chicago shower

Salvatore Feragammo amenties

Waldorf Astoria Chicago shower

As usual in my luxury hotel reviews, below you will find a full walkthrough of our Waldorf King Suite at the Waldorf Astoria Chicago:


Waldorf Astoria Chicago room keys


We spent a good amount of time in our suite reading, eating, relaxing and enjoying each others company while the cold and snowy Chicago day passed us by.

Spa, Fitness Center and Pool

The Waldorf Astoria is also quite famous for its spa, The Elysian spa.  This is a favorite of many Chicagoans and visitors alike.  The spa has won numerous award and accolades.  In fact it was named the number 1 spa in the US by Conde Nast Traveler readers in 2014. The decor again here is a winner in our book.  As you can’t help to notice the floor to ceiling mosaic on one of the walls.  We didn’t have a treatment on this visit (as my wife wanted to allocate more money to shopping) but the spa was quite well visited during my stop in.  The spa is open from 8am-9pm Monday through Saturday and 8am-8pm on Sundays.

Elysian Spa shop at the Waldorf Astoria Chicago

Mosaic at the Elysian Spa at the Waldorf Astoria Chicago

Water station

There is a connecting hallway leading to the fitness center which is decent sized and had every bit of equipment one would need for a vigorous workout.  The hotel also offers a unique gyrotonic and Pilates studio with equipment looking like it could be used for torture techniques! I have yet to try the studio but it is a nice feature for the health conscious.

Fitness center

Fitness Center

Fitness Center

Fitness center

The gym came stocked with plenty of gym towels and complimentary water. Even mini lockers right in the gym to store your stuff.

Fitness Center

Waldorf Astoria Chicago complimentary water

Pilates Studio

Pilates and gyrotonic studios

Gyrotonic studio

The hotel also has an attractive pool on offer which is open 6am-10pm Monday through Saturday and 6am-9pm on Sunday.  During my visit a family was having playtime with a child.  There were plenty of chairs for how big the space is.  The pool is not very wide but long enough to swim laps if there are no other pool patrons.

Waldorf Astoria pool

Spa seating

Spa seating

Elysian Spa

Room Service

We did order dinner via room service on Sunday night.  I went with a pizza and a smoothie and my wife just wanted some chicken noodle soup and olives (I admit, odd combination).  I must admit the room service selections could offer more of a variety.  We felt somewhat limited by the options. However the food quality was very good and we enjoyed our selections.

Room service consisting of pizza, chicken noodle soup, olives and a smoothie

Pizza, soup and olives

Service was good and they food was delivered in a timely fashion as promised when ordering.  The hotel personnel that delivered the food was courteous and set up the food as we wished.

In the morning I also ordered a bowl of oatmeal which was great.  I do wish the Waldorf Astoria brand would provide complimentary breakfast for its gold and diamond members the same way the Conrad brand does but alas we paid for breakfast.

Oatmeal at the Waldorf Astoria Chicago


After checking out of the hotel on Monday afternoon we had reservations at Seinna Tavern which is about 1 mile away from the hotel.  The bellman asked our destination and if we needed a taxi.  He said that the hotel car is available currently and they would be happy to take us to our lunch reservation!  Up pulled around a new Mercedes 550 if I recall correctly.  The driver plugged in our destination and we were there in about 6-7 minutes at the most.  A very nice comfortable ride that saved us a $7 cab fare.

Waldorf Astoria house car-Mercedes Benz S550 (if I recall correctly)

We had an outstanding stay and enjoyed our time immensely at the Waldorf Astoria Chicago.  We have a wedding to attend this summer in Chicago and if the date is available on points we will certainly be looking at visiting the property again!  Our first stay back in 2010 was a cash stay at over $400/night and it was well worth it.  This remains our all-time favorite city hotel of all the luxury city properties that we have visited.  And the property has in fact won that same award via Conde Nast Travelers readers choice award on a few occasions in the past so I know we are not alone in our love for the Waldorf Astoria Chicago.

PointsPinnacle Breakdown

We put our Hilton points to good use here to make our room rate much more affordable. I jumped at the chance to be able to book Hilton’s “points and money” reward option in which I used some cash and some points in a combination to reserve our room. See the full details below!

Screen Shot 2015-03-19 at 9.41.39 PM
Our confirmation email showing our points and money reward redemption through Hilton

Cash rate for our night was $335 for a Deluxe King room or $369 for a Waldorf Suite with a $50 hotel credit.

Cash rate for a Deluxe King room for our night with taxes was $389.94

Cash rate for our Waldorf Suite room for our one night was $424.86 with taxes

Bottom line here is we paid $174.60 out of pocket for a Waldorf King Suite at the Waldorf Astoria Chicago where the best available rate was $424.86 with taxes through Hilton’s website.  Our 32,000 Hilton Honors points saved $250.26 which is a good value redemption for Hilton points!  I obtain my Hilton points through my Citi Hilton Honors Reserve credit card and I also have the Hilton Surpass American Express card (which is barely used). Let me know if you have any comments or questions about the property!



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