British Airways First Class Lounge O’Hare
Cathay Pacific First Class ORD-HKG
Hyatt Regency Hong Kong Tsim Sha Tsui
Cathay Pacific’s The Wing First Class Lounge HKG
Cathay Pacific Regional Business Class HKG-KUL
Grand Hyatt Kuala Lumpur
Around Kuala Lumpur
Malaysia Airlines Golden Lounge KUL
Malaysia Airlines Business Class KUL-MEL
Radisson on Flagstaff Gardens Melbourne
Australia Open Day One (2nd round of tourney)
Great Ocean Road Excursion
Australian Open Day Two (4th round of tourney)
Park Hyatt Sydney
Sydney Opera House Tour
Qantas Domestic Business Lounge SYD
Qantas Domestic Business Class SYD-BNE
Qantas Business Class BNE-LAX
Grand Hyatt Kuala Lumpur
We took a long cab ride from the Kuala Lumpur airport (about $30) to the Grand Hyatt Kuala Lumpur. We were were greeted enthusiastically and the bellmen were eager to grab our bags so I let them take over however keeping my backpack on me. We were escorted into the ground level lobby and into the elevators to the 39th floor lobby. Once we go to the top we were escorted over to the checkin desk and introduced to our agent and the bellman let us know our bags would be up shortly and was on his way. I was impressed with the top floor lobby as it affords guests checking in amazing views of the Petronas Towers.
Once they received all of my information they informed me that we would be granted club access and they would like us to be checked in the club lounge to go over the details of what the club affords us. We were then escorted down two levels to the club lounge and seated in front of the club lounge attendant where he took our payment info and confirmed due to the hotel being close to capacity we will indeed be staying in a room with two beds. I had originally booked us into a grand suite room using a Hyatt Diamond upgrade cert but later I decided I didnt want to spend any cash on hotels during this trip (we are no longer diamond level but platinum now). The lounge attendant mentioned we will be provided complimentary breakfast at their restaurant on the 38th floor or we could order room service and have that comped. He also looked for a room on a higher floor for us as well.
Plenty of complimentary water outside the elevators
Once we got our room keys we were on our way down to the 26th floor to enter our room. The service up to this point was quite nice and I was impressed by the staffs eagerness and the fact that they offered free breakfast to us and they didnt have to was nice.
Grand Twin Room
Our Grand Twin room was on the 26th floor and quite nice for a lead-in level room. I thought the design and aesthetics of the room were nice. The bathroom was spacious and while the room had two beds my wife was happy that they were very close to each other.
The hotel provided a lot of complimentary water bottles which was nice. There were four bottles when we arrived and there were plenty more bottles outside the elevators in the lobby. I thought the views were decent however there is some construction going on down the road which during the day provided a constant and annoying noise which we eventually just got used to. After 5pm the construction noise stopped.
The bathroom shower and tub were combined however the sink and the toilet were in separate areas of the room which is a unique layout it worked for us and thought it was fine. The water pressure was solid and the toiletries were decent. The shower had a privacy glass window that could be turned frosted for privacy or left opaque which is a neat feature.
The wifi worked great throughout the property and we always had a good connection on our devices. We ended up spending a lot of time in this room due to my wife’s fatigue so we can both say it was nice and relaxing aside from some minor noise.
We stopped in the club lounge once to grab a snack for my wife and some ginger ale later in the day. The lounge also has some nice views of Kuala Lumpur. The lounge had ample seating and was a very quiet and comfortable space to have a drink or perhaps work on a laptop. From 5-7pm they did offer some more substantial food or appetizers and some cocktails but we didnt grab anything at that time. I noticed the lounge was quite a bit busier during that timeframe though naturally.
Pool and Fitness Center
While my wife was semi-ill during our stay here and did some napping I grabbed a workout at the fitness center and took a stroll around the pool. The pool scene was quite serene and relaxing. There were only a handful of people laying out in the pool chairs and nobody in the actual pool. There was also a bar restaurant attached to the pool area which appeared nice as well.
After checking out the pool I grabbed 30 minutes on the elliptical machine in the fitness center and about another 30 minutes in the free weights section. The fitness center was immaculate and well maintained and had a decent selection of equipment. While I was there there were two others working out as well and we didn’t ever get in each others way. There were also a water and towel station upon entering the gym along with some reading materials also.
We enjoyed our breakfast at the hotels restaurant on the 38th floor aptly named THIRTY8. We both had the buffet which offered just about anything anyone is looking for. They have traditional western options (eggs, bacon, pancakes) and Asian options (noodles, etc) amongst a variety of other selections! Breakfast started at 6am and since our sleep schedules were not fully adjusted we were up early and were the first guests seated. If you wanted pancakes they were made to order at the pancake/crepe station. If you wanted eggs made a certain way they could also make those to order of course.
We enjoyed our food and filled our faces while the sun came up and we could actually enjoy our view out the window towards the end of our breakfast around 7am. When we were ready to leave I asked if I needed to sign anything and the waiter came back and confirmed no signature or bill required.
We would both have no problems returning to this property. In fact I thought we were treated really well and the service was excellent. After our stay at the Hyatt Regency in Hong Kong the night prior and our two nights here at the Grand Hyatt Kuala Lumpur I am surprised how impressed I am by the Hyatt brand at some of their “non flagship” properties.
I ended up using my category 1-4 Hyatt free night certificate that I got from my Chase Hyatt Visa credit card. The card offers an annual free night certificate in exchange for a $75 annual fee (waived in the first year). The sign up bonus on this card offers TWO free nights at ANY Hyatt property worldwide (I used my free nights on our trip to Paris last year). It worked out perfectly because this property is assigned a category four by Hyatt Gold Passport so I feel I was able to maximize my award certificate at the highest allowable category.
With my wife feeling ill and fatigued I didn’t want to check out at 2pm because our flight wasn’t until midnight. I noticed a few days before our trip it seemed like I was somehow issued an extra category 1-4 free night cert it appears. I decided just to use that certificate so we could stay in the room until we were ready to leave and my wife could continue to relax and use the shower. When I woke up in the morning I logged into hyatt.com and booked the additional night. After I got the reservation number I called down to the front desk around 8am and provided the reservation number to the front desk agent and I asked we stay in the same room. We basically had access to our room about 36 hours and we checked out around 9pm.
I will say the Chase Hyatt credit card is a keeper in my wallet because in exchange for $75 annually I have access to hotel rooms running over $200/night in many cases. These free night certificates ended up saving us over $400 in room rates had we paid for the two nights. Even if I didn’t get the extra award certificate somehow we saved over $200 which was the cash rate of the room.