The Andaz Maui at Wailea
We stayed 5 nights at the Andaz Maui over Thanksgiving and early December. Overall this is a great property! We really enjoyed our time here. I am writing this about a month after we checked out in January in Wisconsin and I wish I was at the Andaz right now!
The staff was generally very young and upbeat and willing to help in anyway possible. Every reasonable request was granted. They were full of smiles and always wanting to help or give advice. They were very proactive. Two specific examples were Experience Manager Dahvii and concierge Jill S! Dahvii not only showed us personally around the entire property (while our room was being prepared) but also was nice enough to tell us about some things going on around the island. There was a “white party” at another establishment and he was cool enough to give us his cell phone and offered us a spot on the party bus if we wanted to go! That is going above and beyond Davii so thank you. Also the concierge Jill was top notch. She gave us plenty of advice and book some activities for us but also offered her cell phone number in case we get lost around the island.
The hotel was only about 2-3 months old when we visited and everything was immaculate. The hard product was great and the location spectacular! You get amazing sunsets most nights and the hotel is in walking distance of many other attractions. We walked to the Shops of Wailea a few times and also walked to dinner at Monkeypod. The beaches were pristine and the pools (all 3+ of them were amazing). They also hosted a GM meet and greet one evening with free cocktails (a sort of alcoholic punch) in the lobby. We made sure to get 2-3 of these while available. The lobby and common areas are great. The workout facilities were great-plenty of machines and water and towels.
Our room was nice. Not very large but plenty for 2 people. The bathroom is very nice and the views are superb. Every room appears to have a lanai or balcony. The glass doors to the patio just about completely slide open to really open up the room to the outside. The only downside to that in our room was we were right off the lobby and there was little privacy. The TV can be completely tilted off the wall if you want to watch TV in bed. At first I thought it tilted slightly but it can be in fact pulled away from the wall. The shower only had an overhead or waterfall shower which I love but my spouse was disappointed as she would have to get her hair wet every time she showered. There was no tub in our room but I understand suites have a tub. I was not given a suite as a Diamond member nor did I push it when I saw our view. I also assumed they were operating close to capacity on/around Thanksgiving holiday.
Opportunities for improvement would include:
- When we walked into the lobby to “check in” we were not greeted by anyone initially and kind of stood around waiting or wondering how to check in since there is no official front desk. We were not given leis at any point of our stay!! If this was my first time in Hawaii I may have been disappointed or if I was a female I may have been disappointed while seeing others given a lei. Not quite the welcome I had envisioned.
- At lunch we were not given napkins with our meal.
- A “local” family and friends were at the pool and let their kids totally take over the hot tub. The kids were in and out, playing, EATING, and even went in with their sandals on. A staff member should have said something. Im fine with kids messing around in the actual pool but not the one and only hot tub.
Entrance and Lobby
Our room (#502)
Below is a full walkthrough of the room.
Before checking into our actual room we were given a tour of the grounds. Our guide (Davhii) took us into one of the villas and they are AMAZING! These are truly luxurious and you will pay the price to stay in this particular villa. He disclosed this room can run upwards of $18,000 per night! Yikes! (please note housekeeping wasn’t 100% finished with the room when we walked thru)
Beach and pool areas
We loved the beach and pools. We spent plenty of time in these areas. One day however there was a minor shark attack about 100 yards from the property down beach and they closed the beach for a mile in each direction. This is not the hotels fault and they were great about discretely letting people know and getting them out of the water. I did not go in the ocean at the hotel after that incident however. There is some music playing at the pool area and it was totally fine. It was never too loud or annoying.
Food and Beverage
We thought the Andaz had a good variety of food to offer and the quality was generally good. The one evening we had room service was the only exception.
We had complimentary breakfast while at the Andaz due to me requesting a Diamond trial for 60 days. If you are a Hyatt Diamond member you get the free breakfast. The buffet for 2 people with tip runs over $100 per breakfast. The food was very good and we stuffed our faces every morning. The kitchen is open concept so you can walk around selecting food while they are preparing and making items at the same time. One morning we came back to the hotel at 11:15am and they still seated us for breakfast and when finished gave us a to go box to take food to the room if we would like-that was very nice of them.
On Thanksgiving the hotel did have a special menu and they had large tables set up outside and around the pools as well for dinner. We originally had dinner reservations at Mama’s Fish House for dinner on Thanksgiving but it was a late reservation and we had to get up at 2am for our bike ride down Haleakala so we decided to move our dinner to another night and just have room service instead. The room service items were just OK, however the drinks were pretty good.
For our 5 nights at the Andaz we paid 22,000 Hyatt Gold Passport points per night. The grand total was 110,000 points which were transferred over from Chase Ultimate Rewards to Hyatt. When I initially booked this trip, rooms were going for about $450 per night for the time we were there. However there was a promotion about one month before departure that included one night free and a $100 hotel credit. So we could have paid cash of about $1200 plus taxes for 4 nights or the same five nights for about $1500-$1600. The nice thing about points is if your points rich and cash poor you can just go ahead and use your points and enjoy your trip!!! I don’t always worry about my per point redemption rate.
Booking confirmation email above and below.
You can get 110,000 Hyatt points fairly easy by simply getting 2 Chase cards (either an Ink Bold/Plus or a Sapphire Preferred).
We loved the Andaz and would certainly be looking to redeem points again if we visit Maui in the future! Kudos to the staff and thank you!