Trip Report: Maui (part 2) Andaz Maui

 

Index

Introduction
-Andaz Maui
Road to Hana
Mt. Haleakala and the bike ride down/Snorkeling Molokini
Westin Ka’anapali
Food and Drink of Maui
Conclusion

The Andaz Maui at Wailea

We stayed 5 nights at the Andaz Maui over Thanksgiving and early December.  Overall this is a great property! We really enjoyed our time here. I am writing this about a month after we checked out in January in Wisconsin and I wish I was at the Andaz right now!

The staff was generally very young and upbeat and willing to help in anyway possible. Every reasonable request was granted. They were full of smiles and always wanting to help or give advice. They were very proactive. Two specific examples were Experience Manager Dahvii and concierge Jill S!  Dahvii not only showed us personally around the entire property (while our room was being prepared) but also was nice enough to tell us about some things going on around the island. There was a “white party” at another establishment and he was cool enough to give us his cell phone and offered us a spot on the party bus if we wanted to go! That is going above and beyond Davii so thank you. Also the concierge Jill was top notch. She gave us plenty of advice and book some activities for us but also offered her cell phone number in case we get lost around the island.

The hotel was only about 2-3 months old when we visited and everything was immaculate. The hard product was great and the location spectacular! You get amazing sunsets most nights and the hotel is in walking distance of many other attractions. We walked to the Shops of Wailea a few times and also walked to dinner at Monkeypod.  The beaches were pristine and the pools (all 3+ of them were amazing). They also hosted a GM meet and greet one evening with free cocktails (a sort of alcoholic punch) in the lobby. We made sure to get 2-3 of these while available. The lobby and common areas are great. The workout facilities were great-plenty of machines and water and towels.

Our room was nice. Not very large but plenty for 2 people. The bathroom is very nice and the views are superb. Every room appears to have a lanai or balcony. The glass doors to the patio just about completely slide open to really open up the room to the outside. The only downside to that in our room was we were right off the lobby and there was little privacy. The TV can be completely tilted off the wall if you want to watch TV in bed. At first I thought it tilted slightly but it can be in fact pulled away from the wall. The shower only had an overhead or waterfall shower which I love but my spouse was disappointed as she would have to get her hair wet every time she showered. There was no tub in our room but I understand suites have a tub. I was not given a suite as a Diamond member nor did I push it when I saw our view. I also assumed they were operating close to capacity on/around Thanksgiving holiday.

Opportunities for improvement would include:

  • When we walked into the lobby to “check in” we were not greeted by anyone initially and kind of stood around waiting or wondering how to check in since there is no official front desk. We were not given leis at any point of our stay!! If this was my first time in Hawaii I may have been disappointed or if I was a female I may have been disappointed while seeing others given a lei. Not quite the welcome I had envisioned.
  • At lunch we were not given napkins with our meal.
  • A “local” family and friends were at the pool and let their kids totally take over the hot tub. The kids were in and out, playing, EATING, and even went in with their sandals on. A staff member should have said something. Im fine with kids messing around in the actual pool but not the one and only hot tub.

Entrance and Lobby

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DSC03591 In the lobby looking back out at the entrance/exit.

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Lobby from the entrance

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Lobby area

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Sunset views from the lobby balcony

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Dusk view from the lobby! Amazing triple decker pool looking out to the ocean.

 

Our room (#502)

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View from our rooms balcony (notice the proximity to lobby off to the right)

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Straight-on view from the room balcony

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Balcony seating

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room TV

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Bathroom

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Bathroom

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Bathroom sink/counter

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Water closet

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closet

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Shower (missing removable spray handle?)

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Waterfall shower

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Room from the bed

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Amenities

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Door fire map

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Room 502

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Room 502 lit up

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Our room is the first room on the left on the level I am standing on (3rd level up from the grass) so not very private.

 

Below is a full walkthrough of the room.

The Villa

Before checking into our actual room we were given a tour of the grounds. Our guide (Davhii) took us into one of the villas and they are AMAZING!  These are truly luxurious and you will pay the price to stay in this particular villa. He disclosed this room can run upwards of $18,000 per night! Yikes! (please note housekeeping wasn’t 100% finished with the room when we walked thru)

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The laundry room in the villa

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view outside the villa

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exterior balcony of the villa (looking right)

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exterior balcony of the villa (looking left)

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Very nice kitchen! The white door opens to a large pantry area.

DSC03530 DSC03531 PLENTY of closet space!

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What a room! Notice the sliding walls to totally open up the room to the outside!!!
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Plunge pool on ground level

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Hot tub on upper balcony

DSC03539 Villa 843

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Entry to the villa

Beach and pool areas

We loved the beach and pools. We spent plenty of time in these areas. One day however there was a minor shark attack about 100 yards from the property down beach and they closed the beach for a mile in each direction. This is not the hotels fault and they were great about discretely letting people know and getting them out of the water. I did not go in the ocean at the hotel after that incident however. There is some music playing at the pool area and it was totally fine. It was never too loud or annoying.

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Villa exterior

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The hot tub which is on the the 2nd level (middle pool area)

Food and Beverage

We thought the Andaz had a good variety of food to offer and the quality was generally good. The one evening we had room service was the only exception.

DSC03565Cocktails to start! First drink for me in Maui was the Mai Tai which was ok but we had better later.

DSC03569 Seated in front of the bar but behind the lower pool area. The tables are kind of strange and are much too low for my liking to have an actual meal.

DSC03571Our lunch on day 1

DSC03572 DSC03573 Lobster grilled cheese!!!!!

We had complimentary breakfast while at the Andaz due to me requesting a Diamond trial for 60 days. If you are a Hyatt Diamond member you get the free breakfast.  The buffet for 2 people with tip runs over $100 per breakfast. The food was very good and we stuffed our faces every morning. The kitchen is open concept so you can walk around selecting food while they are preparing and making items at the same time. One morning we came back to the hotel at 11:15am and they still seated us for breakfast and when finished gave us a to go box to take food to the room if we would like-that was very nice of them.

DSC03586 DSC03587My lovely wife enjoying breakfast outside on the patio.

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Plate number one for me!

DSC03881 Another days breakfast. Why did I grab a piece of bread?

DSC03927 Another days breakfast I took a break from the buffet and had the bento box! Yummy!

DSC03928 Wife tried some sort of bacon and egg dish. She wasn’t a fan of the eggs (too runny).  That is the thickest bacon!

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DSC03933 Mimosa #1 with orange juice/mango juice

DSC03934Mimosa #2 with a different fruit juice! Both were great

On Thanksgiving the hotel did have a special menu and they had large tables set up outside and around the pools as well for dinner. We originally had dinner reservations at Mama’s Fish House for dinner on Thanksgiving but it was a late reservation and we had to get up at 2am for our bike ride down Haleakala so we decided to move our dinner to another night and just have room service instead. The room service items were just OK, however the drinks were pretty good.

PointsPinnacle Breakdown

For our 5 nights at the Andaz we paid 22,000 Hyatt Gold Passport points per night. The grand total was 110,000 points which were transferred over from Chase Ultimate Rewards to Hyatt. When I initially booked this trip, rooms were going for about $450 per night for the time we were there. However there was a promotion about one month before departure that included one night free and a $100 hotel credit. So we could have paid cash of about $1200 plus taxes for 4 nights or the same five nights for about $1500-$1600. The nice thing about points is if your points rich and cash poor you can just go ahead and use your points and enjoy your trip!!! I don’t always worry about my per point redemption rate.

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Booking confirmation email above and below.

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Our points redemption history for the stay.

You can get 110,000 Hyatt points fairly easy by simply getting 2 Chase cards (either an Ink Bold/Plus or a Sapphire Preferred).

We loved the Andaz and would certainly be looking to redeem points again if we visit Maui in the future! Kudos to the staff and thank you!

-pointspinnacle


 

10 thoughts on “Trip Report: Maui (part 2) Andaz Maui

  1. Great TR! I’m staying at the Andaz Maui on GP points in May as well. Just wondering, since the GP award stay is for an Andaz Garden King room– did you get upgraded as a Diamond? Is that technically an Ocean View room or a Partial Ocean View?

    Thanks!

    • Hi @coffee! Thanks! I assume I got upgraded to my room because I was a diamond. I didn’t specifically ask if that was the case. I know many diamonds get suites but sometimes the suites don’t have a good view. So I would rather have the smaller room and the better view at this property. I don’t know if this was classified as partial ocean view or partial but i don’t think the view can get much better, only if you get a higher floor I suppose. If your not diamond you can always request a diamond trial if you have status at another chain. I think it will depend on how busy it is when you stay as to if you get a suite or not. Enjoy your trip!!!

  2. Thanks for the excellent and thorough posts about your travels, like this one. I like your blog because you cram a lot of info people want to know into concise posts without getting too technical like those showoff bloggers who are always boasting about how they got the presidential suite for 5 points. You keep it nice and simple and down to earth. I like how you and your wife travel! A special thanks for so many full-size pictures! Those are a very classy touch separating your blog from so many others. Good luck on your future travels.

  3. Thanks so much for a great review and posting the pictures! Will be staying here in April for during my wedding and honeymoon and It’s wonderful to see the place from your viewpoint before my fiance and I arrive! We can’t wait!

    • @ CS, You’re welcome and Im glad you like the review! Congrats on the wedding and I hope you have a great honeymoon! Its a great property on a great island! Thanks for reading!

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